Each desk we make is built for you; they are a handcrafted piece of furniture. The same goes with our other products, each is made to order.
To keep our desks fresh, we produce them in small batches in our fabrication shop in Cleveland. The desktops are also sourced from Amish suppliers in Eastern Ohio. While we have a number of configurations in stock, many are built-to-order and may require some time to complete.
For our customer orders, average lead time is from three to five weeks from the time you place your order to the time it ships. In other words, if you want it tomorrow, it isn’t going to happen. We want you to know this up front so that you know what’s going on behind the transaction.
When we do get your order, we’ll give you a call or send you an email to confirm the details. Plus it gives us a chance to get to know our customers, which is nice. If there are any special requests that you’d like, let us know either when you order your furniture or when we ping you to verify that everything’s correct.
When you place your order, we will charge your credit card for the purchase, sales tax and shipping (more on that in the next section).
Shipping our furniture requires special packaging and handling, especially glass and more fragile items, to protect your order and ensure that it gets there in one piece.
For in-stock items, we're oftentimes able to ship within two to three days of receiving your order; shipping is usually three to four days to points west with the East Coast being a bit faster. Custom order take a bit longer, but once they're ready, we'll let you know when your desk is on its way.
Sometimes, shipments don’t make it. Once your order leaves our dock, we are not responsible for what happens. For those eventualities when something does go wrong, we put shipping insurance on all of our orders—it’s a part of the shipping and handling fee you pay at the time you place your order.
In the even that there is shipping damage, let us know immediately by email at email@example.com. Here are a few of the requisite things you need to do:
Assuming that you’ve followed all five of these requisite steps, we’ll get the process started with the carrier. The goal will be to get your damaged goods replaced, at the carrier’s expense, as quickly as possible.
Stuff happens. We get it. If you need to cancel your order, please do it soon. We usually start fulfillment on your order right away. So long as we haven’t started any custom fabrication—or shipped your in-stock items—when we receive your cancellation notice, we will give you a full refund.
If we have to purchase any special materials for your order, there will be a restocking fee of 15% taken from your order refund whether or not we started building.
If we have started custom fabrication, there will be a 50% cancellation fee.
Once the order is on the dock and ready to ship, it’s yours; we cannot accept any order cancellations after that point.
If you’re not sure about ordering a desk, or other Kickstand stuff, don’t. We’d rather have you send us an email with your questions, special requests, etc. before you place an order.
Once an order ships, we cannot accept returns—all sales are final, with a few exceptions. These are:
We want you to be completely happy with your new Kickstand office. Therefore if there is something wrong with your order when you receive it, let us know right away. You can send us an email at firstname.lastname@example.org. Please be specific and descriptive as to what the problem is and we will see what we can do.
We know our desks rock. Therefore we stand behind every piece of furniture with our Limited Warranty, which last for three years from the date of shipment or until you pass it on to a new owner, gifts being an exception.
Here is what’s covered:
A “defect,” as defined by our legal people is any imperfection which may impair the intended and proper use of our furniture. Defects exclude imperfections in the design, quality and/or craftsmanship of the furniture which do not impair the intended and proper use of the furniture. Defects also exclude any issues or problems arising after purchase associated with product modification, intentional damage, accident, misuse, abuse, neglect, cosmetic damage or improper assembly or disassembly of the covered product.
This limited warranty also doesn’t cover any damage due to your co-worker spilling a soda on your laptop and your new desk, Acts of God, water damage in general, lightning, paint, c-clams, etc. (We hope you get the point).
In the event that there is a defect, as defined by our expert legal professionals, Kickstand will provide you with a replacement of the defective component (either with a new or refurbished component) or a full replacement of the item.
If you need us to repair or replaced the covered product, we’ll need you to send it back to us for mending. We may either pick up the tab for shipping or we may elect to send someone out to your location to do the repair onsite. If you want to have someone else do the repair, the cost will be on you; we’ll just send you the replacement components.
Incidental or consequential damages or costs are not covered by this limited warranty. This includes lost profits or revenues, material costs for repair or replacement, which may be attributed directly or indirectly to the covered product. (Our legal professionals added this one.)
If you have an issue that is covered under this limited warranty, let us know as soon as possible. Call us at +1.216.202.0866 or send us an email at email@example.com. Be specific and descriptive as to what the problem is and we will be in touch with you within a few days to make arrangements to get your furniture fixed.
In the event that something happens to your furniture outside of a warranty or shipping issue, let us know. Send us an email at firstname.lastname@example.org. Again, be specific and descriptive as to what happened. If it’s really interesting, we may ask if we can post it to our Facebook page (just kidding!). Seriously, we’ll work with you to assess the situation and see how we may be able to get you the components you need to get your furniture back to where you want it to be.
Of course, we’ll have to charge you for the components and shipping. Any labor to do the fix will be on your dime as well.
Kickstand Furniture’s line of products is designed to compliment an active lifestyle. Thus it is your responsibility to check with your health care professional to make sure you’re in good enough health to pedal all day at your desk.
By placing your order with Kickstand, you, as the customer therefore indemnify and hold harmless Kickstand Furniture, Ltd. from any loss, liability, damage, or costs, including court costs and attorney’s fees that may result in the direct or indirect use of Kickstand Furniture, Ltd. products.
Our lawyers were pretty insistent on this last one.